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Your account

Delete your account

How to delete your account in Dianne · The Matriarch's Map, the app from Roca & Co., LLC, and what is deleted when you do.

In the app

  1. Tap the Account icon at the top of any tab.
  2. At the bottom, choose Delete account, then Delete everything.
  3. Your phone asks once more. Choose Delete everything again.

The app then opens as it did the first time.

What is deleted

  • On our server: the random account ID your phone uses to reach Dianne, the record of how often you asked her, and any replies you reported.
  • At RevenueCat, which manages subscriptions: your subscription record, apart from what it or the app stores must keep for accounting or legal reasons.
  • On your phone: everything the app keeps, from your birthday and your people to your Soul Journal, your conversation with Dianne, what she remembers, and your settings.
  • At Anthropic, the company whose models write Dianne's replies, what it received is deleted within 30 days in any case, except where it is flagged for safety review or must be kept by law.

Nothing deleted can be brought back. To keep your journal, save a copy first, from Account → Journal settings. Copies you saved or shared yourself, and your phone's own backups, are yours, and deleting your account doesn't reach them. Our hosting provider's backups are replaced on their own schedule, within 7 days, and Apple or Google keep their own records of your purchases.

Without the app

If the app is no longer on your phone, send us this form and we'll delete what we can find. Accounts aren't tied to a name or email, so we may not be able to tell which one is yours; if you had a plan, the order number on your App Store or Google Play receipt helps us find its record. Either way, each record of your questions is deleted automatically after 12 months. What was on your phone went with the app, unless your phone's own backup kept a copy.

We use what you send only for this request, and delete it once it's done (see the Privacy Policy).

You can also write to support@matriarchsmap.com.

If you have a plan

Deleting your account doesn't cancel a plan, so cancel it first in your App Store or Google Play subscriptions. Support shows how.